Due to changes with the setup of your Mobal service, some customers will experience no coverage in the US. In this case you may see the error “No Service” or “Emergency calls only”. What has changed? For coverage in the US, your Mobal service will use the AT&T network. As their 2G service shut down at […]
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2G Coverage Issues
Currently, your Mobal World Phone/SIM service will use either 2G or 3G networks. The type of network used will depend on your location. As can be expected, technology advances over time and older services become obsolete. Considering the restrictions of 2G (first launched in 1991!) and the improvements provided by 3G and 4G coverage (launched […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
¥100 Authorization Charge
If you have updated your payment method through your Mobal online account (MyAccount) or by calling through to our support team, our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). Please rest assured that this is only […]
Manual Network Selection
If your ‘Blu Advance 4.0 L3’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – 1) Go to the […]
Manual Network Selection
If your ‘Blu Advance 4.0L’ device displays a “No Service” or an “Emergency Calls” only message, this would usually indicate that you are in a location with poor signal strength / limited network coverage. As a further test however, we would recommend attempting to select a network manually – 1) Go to the ‘Apps’ screen […]
Manual Network Selection
If your ‘Blu Advance 4.0 L2’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – 1) Go to the […]
Dialing Instructions For Outgoing Calls
To call anywhere in the world, you will need to use the “+” prefix followed by the country code and then the number including area code. If the area code begins with a “0” you would generally omit this when dialing. For example, the local number for Mobal in the UK is 01543426999 – you […]
Dialing Instructions For Outgoing Calls
To call anywhere in the world, you will need to dial the country code and then the number including area code. If the area code begins with a “0” you would generally omit this when dialing. For example, the local number for Mobal in the UK is 01543426999 – as the UK country code is […]
Dialing Instructions For Outgoing Calls
IMPORTANT: Click here to view usage rates (Note that calls to premium rate numbers, such as satellite phones, international TV calls, etc., will be charged at ¥1,000 per minute). Calls in Japan To call a number within Japan, simply dial the number direct, including the area code. To call Mobal in Japan you would dial […]