What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]
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How to view my charges
A full breakdown of any charges you have received so far will be posted to your Mobal online account (MyAccount). When you have logged in to your online account, please click on the “Charges” section as shown below: On the next screen, you will see a listing of all charges that have been processed so […]
Usage Rates
You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]
Wrong PIN or Password
Security Features: If your phone is asking you for a pin or password, it could be one of the following reasons: Network Lock If you are being asked to enter a “Network Unlock Code”, a “Subsidy Password” or an “Operator Unlock Pin”, this would indicate that your device has not been fully unlocked. When using […]
Using Google Maps
We often get asked how much data Google Maps uses and it’s a difficult answer because it depends on quite a lot of factors. When using Google Maps while driving however, you will usually find that this application uses no more than 10MB per hour. If you will not have access to cellular data for […]
No Option To Add A New ‘APN’ (iPhone)
If you cannot see an option to enter an APN (Access Point Name) and you have confirmed that your device is fully unlocked, please connect your phone to WiFi and click on or copy the following link into your web browser: https://www.mobal.com/files/softbank4g.mobileconfig This will take you to a page where you can install the correct […]
Do you ship internationally?
If you wish to receive your SIM before you travel to Japan, we have a number of options available to you. We have expedited delivery options available to UK & USA addresses. For delivery to other international destinations, packages are sent via international mail and are delivered within 5-10 business days. To view shipping rates, […]
Can I Use VoIP and Instant Messaging (Skype, Viber, Whatsapp, Facetime, etc)?
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & SMS messaging. Please note you will need to ensure that your device is setup correctly. You should check whichever apps you are using all utilize the data connection […]
Can I use tethering/use my phone as a hotspot?
Unfortunately, data sharing is not available with this service so you will not be able to create a personal hotspot, even if your phone shows this as an option. Please note the service will only work in cellphones, it will not work in data-only devices (such as Tablets or MiFis) so switching to another device […]