Due to a recent update, you can now add additional high speed data to your SIM card directly through your Mobal online account (MyAccount). After you have logged in to your online account, please click on the “More Information” button to the right of the listing for your SIM card as shown below – On […]
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Adding Additional Data
Due to a recent update, you can now add additional high speed data to your SIM card directly through your Mobal online account (MyAccount). After you have logged in to your online account, please click on the “More Information” button to the right of the listing for your SIM card as shown below – On […]
Permanent Disconnection
Due to a recent update, you can now request permanent disconnection of your SIM card directly through your Mobal online account (MyAccount). After logging in to your online account, please click on the “Termination” button shown below – You will then be taken to a new screen where you can submit your termination request. Please […]
Uploading ID
It is a requirement of Japanese law that we must collect identification documents from users of Japan Unlimited SIM cards. We will be unable to activate your service without this! We make it as easy as possible for you to send us this information and we guarantee that it will be stored securely. The passport […]
SIM Not Supported (iPhone)
If you receive an “Invalid SIM” or “SIM Not Supported” error message when your Mobal SIM card is inserted in your iPhone then this indicates that your phone is not fully unlocked. The message often also states that the SIM is not supported under the “activation policy” and that it is “not a hardware issue […]
Which Countries Can I Get Mobal Coverage?
As you travel, the network frequencies used to provide coverage may vary based on your location. Depending on the phone being used, the Mobal World Phone service has the capability of being used in up to 192 countries and territories! The information below details the minimum requirements for coverage in a specific country. Please note […]
Which Countries Can I Get Mobal Coverage?
As you travel, the network frequencies used to provide coverage may vary based on your location. Depending on the phone being used, the Mobal World Phone service has the capability of being used in over 180 countries and territories! The information below details the minimum requirements for coverage in a specific country. Please note to […]
Which Countries Can I Get Mobal Coverage?
As you travel, the network frequencies used to provide coverage may vary based on your location. Depending on the phone being used, the Mobal World Phone service has the capability of being used in up to 192 countries and territories! The information below details the minimum requirements for coverage in a specific country. Please note […]
Which Frequencies Can My Mobal World Phone Use?
If you purchased your phone through Mobal you can check the frequencies it supports below. Please note, if you purchased your phone from a different supplier you will need to refer to the specifications in your phone manual – Even if the model name is identical it is possible that you have a different variation […]
Cellular Data Setup (iPhone)
To use data, simply enable Cellular (Mobile) Data which is found in the “Settings > Cellular” menu as shown in the example. Usually, no other configuration is needed as the Access Point Name (APN) is automatically configured! If you do not have a data connection after enabling Cellular Data, it may be that the settings […]