Cash Payments Please be advised that we are no longer accepting applications for our original ‘Cash Payment’ option as this payment method was discontinued in February 2024. If your account still remains on our original cash payment method and you just need a reminder of how this works however, please refer to the instructions below. […]
All posts by simonbowker
Collection Point Orders
Collection Option When purchasing a ‘Japan Voice + Data’ SIM card, a ‘Japan Tourist’ SIM card or “Voice + Data” eSIM, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point […]
Collection Point Orders
Collection Option When purchasing a ‘Japan Voice + Data’ SIM card, ‘Japan Tourist’ SIM card or Voice + Data eSIM you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from […]
Keeping Your Information Secure
Email / SMS Notifications There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]
Creating a Hotspot / Tethering
The Hotspot Feature We can confirm that our ‘Japan Unlimited’ SIM cards do support use of the hotspot feature and so the majority of smart phone handsets should allow you to share the data connection with multiple devices if you wish to. For instructions on how to enable this feature on most Android handsets, please […]
Returns Procedure
If you intend to pay for the cost of the return yourself, you can use whichever shipping method you prefer but please be advised that you would not be reimbursed for any shipping charges. *You will be required to pay the return fee directly to the courier and if you attempt to avoid this charge […]
Why am I being asked for a Pass code? (3DS)
3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]
Manual Network Selection (Android)
If your device cannot connect to the Softbank network automatically, please try performing a manual network selection. On most Android devices, you can perform a manual network selection by following the steps below – After following the steps above, please choose the “Select Manually” option and your device will perform a network search. You can […]
Creating a Hotspot / Tethering
If you are using an Android device (and you have purchased the Android version of the ‘Japan Unlimited’ SIM card), we can confirm that you can share the data connection with multiple devices by enabling the “Mobile Hotspot” feature on your handset. Before you will be able to access data on your primary device / […]
Declined Payment – where are my other transactions?
… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked on […]