To use data, simply enable Cellular (Mobile) Data which is found in the “Settings > Cellular” menu as shown in the example. Usually, no other configuration is needed as the Access Point Name (APN) is automatically configured! If you do not have a data connection after enabling Cellular Data, it may be that the settings […]
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Can I port my phone number?
Please be advised that the Mobal service does not support Mobile Number Portability (MNP). Therefore, you will not be able to transfer your existing phone number to Mobal. This also means that you will not be able to transfer your Mobal phone number to another provider when you have finished using the service.
Troubleshooting Problems With Outgoing Calls
If you are not connected to a local network, you will not be able to make / receive a phone call. You will need to wait until you are in a location with network coverage / a stronger signal and then retest. Failed phone calls are often the result of a phone number being […]
Troubleshooting Problems With Outgoing Calls
If you are not connected to a local network, you will not be able to make / receive a phone call. You will need to wait until you are in a location with network coverage / a stronger signal and then retest. Failed phone calls are often the result of a phone number being […]
Receiving Calls – How Contacts Dial Your Number
Your ‘Mobal World’ phone number can be found on the front of your SIM card user guide. Your SIM card will be assigned a UK cellphone number so you will notice that it has “44” at the beginning which represents the country code. To call your Mobal World Phone number the caller will need to […]
Receiving Calls – How Contacts Dial Your Number
Your Mobal phone number is printed on the front of your SIM User Guide. It is a Japanese cellphone number so you will notice that it has “81” at the beginning which represents the country code. Contacts in Japan would call you using the local format so they would not dial the “81”, instead just […]
Receiving Calls – How Contacts Dial Your Number
Your Mobal World Phone numbers are printed on the front of your SIM User Guide. You will have a US and a UK cellphone number so you will notice that these begin with “1” and “44” which represents the country code for each respective number. Contacts in the US Regardless of where you are using […]
Receiving Calls – How Contacts Dial Your Number
Your Mobal Phone number will be emailed to you when the activation completes, it is not known at the point of order so it will not be listed on your SIM Card User Guide. It will be a UK cellphone number so you will notice that it has “44” at the beginning which represents the […]
Reducing Cellular Data Usage (Android)
We have included some suggestions below that will help you to reduce your cellular data usage. However, please be advised that these are only generic instructions for an Android handset and the steps may vary depending on your specific cell phone / the version of Android you have installed. Preventing applications from updating automatically: Please […]
Changing the SIM Card Size
The Mobal World Phone service you currently have has been discontinued for new/replacement orders. We are therefore unable to transfer your number to a new SIM card. If you wish to keep your existing service and phone number you will need to keep using your existing SIM card. It may be possible to cut your […]