Yes! – As we do not restrict data sharing, there is no reason why you would not be able to share the connection with other devices via WiFi (providing your device supports a “mobile hotspot” feature). The data speed is restricted to 128 kbps (2G equivalent) when roaming so although this is sufficient for general […]
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How am I billed for usage?
Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]
How am I billed for usage?
The billing cycle will depend on the service type you select upon activation as detailed below. Short-Term Use If the SIM card is activated for a set period of 30/60/90 days, you will be billed for the whole service period immediately. Call and text usage will be billed as and when we receive a breakdown […]
Billing Issues While Travelling
On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these are due to a restriction on international charges that are applied by the provider of the payment method being used. Please be advised that charges from Mobal will originate from our head […]
What kind of phone number do I get?
Your Mobal ‘Japan Unlimited’ SIM card will be assigned a standard Japanese cell phone number. The number will have the format +81 70 ???? ???? or +81 80 ???? ???? This phone number will be listed on the ‘SIM Card User Guide’ included with your order and also on your Mobal online account (MyAccount) once […]
Information you will receive via e-mail
We may contact you periodically via email once your order has been placed. However, the first few emails you will receive from us are very important! 1. Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as a […]
Troubleshooting Problems With SMS Text Messages
If you are experiencing issues with SMS text messaging, the information below may helpful. However, please be advised that text messaging is not a guaranteed feature and messages can be delayed, corrupted or on occasion, fail to send. If your message is urgent, we would always recommend that you place a phone call rather than […]
Sending SMS Text Messages
Please be advised that the Text Messaging feature is not a guaranteed service and messages can be delayed, corrupted, or fail to send on occasion. If your message is urgent or critical, we would always recommend that you place a phone call rather than send a text message. When using a Mobal SIM card to […]
Inserting Your SIM Card
If you have purchased a cell phone from Mobal, your SIM card will already be inserted for you. However, if you have purchased a SIM card to use with your own device then your SIM will be attached to the included user guide. When you receive your ‘Multi-Size’ SIM card, you will need to remove […]
Calls to Toll Free Numbers/Collect Calls
Please be advised that all calls are chargeable and this includes calls to “Toll-Free’ numbers / “Collect Calls”. These will be registered as standard calls and charged at the specified rate for the country in which you are currently located.