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About your account
(19)
Checking Your Balance
Can’t Log-In to MyAccount?
International Currency Payments/Overseas Additional Fees
Pending Transactions
Lost or Stolen Cards
Get Started
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Get Started With MobalPay
How to Activate Your MobalPay Card?
Can’t Log-In to MyAccount?
How to Apply
Other
(15)
How To Get a Japanese Residence Card
Where can MobalPay be used?
How To Get a Japanese Driving License
Is MobalPay a credit card?
What is a MOBAL Code
Paying with MobalPay
(13)
Which Stores Allow/Where Can I Use MobalPay?
Can I Pay In Installments?
PIN Bypass Feature Ending
How To Link To Mobile Suica
3DS Security Features
Top-up
(17)
How To Top Up Your MobalPay Account
How to Top Up Your MobalPay Balance Using Cash at a Convenience Store
How To Top Up Using Cash At Bank ATMs
How To Top Up Using Online Banking
How To Top Up at a JP Post Bank ATM
Troubleshooting
(14)
Unknown Transactions
3DS Security Features
Card Not Working
New Card & Your Previous Balance
How to Reset Password for Your MyAccount
Using MobalPay
(15)
Which Stores Allow/Where Can I Use MobalPay?
Can I Pay In Installments?
3DS Security Features
Mobile/Cell Phone Payments
Monthly Subscription Fees
