Why is there a transaction I do not recognize?
If there is a charge that you are not familiar with, please check your transaction history to see if you are able to recognize the name of the merchant.
Here are some examples of of unexpected transactions that certain merchants may process –
- Some merchants such as ‘Amazon Prime’ may process a monthly subscription fee at an unexpected time (such as late at night or during the weekend)
- Merchants such as the ‘Apple Store’, ‘Google Pay’, ‘Google Play’ etc may process a small authorization fee to ensure that your card details are valid. Once your details have been confirmed (and we have received a cancellation request from the merchant), the amount will then be refunded to your MobalPay card and your balance will be updated.
If at any point you need to cancel a transaction, please contact the merchant directly to request a refund.
What should I do if I still don’t recognize the charge?
If you have completed the checks above but you are still unable to recognize the transaction (and you are concerned that it may be fraudulent), please login to your Mobal online account (MyAccount) to suspend / freeze your MobalPay card.
You can then contact our support team to discuss the issue further by sending an email to: support@mobalpay.com