When using our Cash At Convenience Store top-up service, it can sometimes be useful to refer back to your receipt after completing your top-up. It’s simple to find your receipt, but as it’s generated by our Japanese Payment partners MyPayment, most of the information is displayed in Japanese. Below, you’ll find a handy guide to […]
Category: Paying with MobalPay
Using MobalPay with Google Wallet or Google Pay
Does my MobalPay card work with Google Wallet? In most scenarios, the answer to this is no. If you have a Japanese-spec Android, then yes, it will work fine. However, most of our customers have phones that were bought overseas. If your Android came from another country, it won’t work with the contactless payments system […]
Can I Pay In Installments?
Can I pay for charges in installments when using my MobalPay card? Your MobalPay card can only be used for one-time payments, so it will not allow you to make payments in installments. For more information on payment types / merchants that are not supported etc, please visit the following link: Merchant Guide
3DS Security Features
Do I need to input my I.D. or password for a ‘3DSecure’ transaction? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced to keep both customers and merchants safe from fraudulent orders. The 3DS security procedures may vary slightly but for merchants that use the latest 3DS system (3DS2 / […]
Which Stores Allow MobalPay?
Your MobalPay card can be used in the majority of stores (both physical and online stores) that accept MasterCard as a payment method for goods and services. MobalPay can be used for some subscription services such as Netflix and Amazon Prime, as well as subscription apps in the iPhone App Store. You can use your […]
Mobile/Cell Phone Payments
You can use your smartphone to make payments if your device is compatible with a contactless system called FeliCa (‘Osaifu Keitai’ compatible devices). Android devices that are purchased in Japan should support this, and iPhones 8 and above have it built in. If your phone supports FeliCa, you can link your MobalPay card to apps […]
Using MobalPay with Apple Pay
Does my MobalPay card work with Apple Pay? Currently, our MobalPay card does not work directly with Apple Pay. However, if you have a Suica Card, you can link your MobalPay card to your Suica account for balance top-ups as noted here: Suica Cards.
How To Link To Mobile Suica
Can I use MobalPay for Suica Card top-ups? We can confirm that you can link your MobalPay card to a Mobile Suica account. This would then allow you to use the MobalPay card to top-up your Suica balance. To register for a Mobile Suica account and link the MobalPay card to it, please refer to […]
Contactless Payments
Can my card be used for ‘Contactless’ payments? Our apologies but contactless payment options (sometimes referred to as ‘Tap & Go’, ‘Touch-Free’ or ‘Proximity Payments’) are not currently supported.
Can I use the card immediately?
Can I begin using the card as soon as I have received it? To begin using your MobalPay card, you will firstly be required to login to your online account (MyAccount) to submit an activation request. You can access your online account by clicking on the button below – Once you have logged in, you […]