Email / SMS Notifications There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]
Category: Mobal Online Account (MyAccount)
Declined Payment – where are my other transactions?
… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked on […]
Forgotten Password
If you have access to the email address that you originally provided to us but you have forgotten your password (or you did not receive an email containing login instructions for your online account), you can retrieve your login information by using the “Forgotten Your Password?” button. Firstly, please go to the Mobal website www.mobal.com […]
Updating Your Billing Details
Once you have purchased the SIM there are no further charges due so there is no need to update the payment method on your Mobal MyAccount. If you do update the billing information this will not be a problem, but note that our system will automatically perform security checks on the information provided. This will […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Closing your Mobal Account
If you wish to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Name Changes
Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your […]
Changing Your Email Address / Password
If you are able to login to your Mobal online account (MyAccount), you can change the email address assigned to your account and also your password if required. Please ensure that your contact details remain up to date as we may send you important information (relating to account issues / service updates etc) via email. […]
Forgotten Your Password?
If you have access to the email address you originally provided to us but you have forgotten your password, you can retrieve your login information using the “Forgotten Your Password?” button. If you have changed your email address and no longer remember your log in information, please send an email to support@mobal.com with your Mobal […]