If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. 


Once you have clicked on the “Pay Bill” button and resolved the outstanding decline, your account will be unlocked and you will regain full access.

For help and advice on how to resolve any outstanding charges, please visit:

The outstanding payment you have just resolved will be added to your account within 24 hours.