If you wish to close your Mobal Account, simply send an email to: firstname.lastname@example.org
Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to be closed and you will receive a confirmation via email.
I purchased a phone from you – Do you offer a buy-back option?
All of the phones we sell are brand new from our suppliers. We do not use second hand or reconditioned phones so we do not offer this option. As the phone was a purchase you are welcome to sell, donate or recycle your phone. The SIM card is non-transferable so you should remove and destroy this.