Collection Point Orders

Collection Option When purchasing a ‘Japan Unlimited’ SIM card or a ‘Japan Tourist’ SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from the list of options and […]

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Returns Procedure

If you intend to pay for the cost of the return yourself, you can use whatever shipping method you prefer but please be advised that you would not be reimbursed for any shipping charges. If you would like to avoid this charge however, please ensure that you return the device to the following address via […]

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Resolving a Decline

If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal online account: MyAccount Once you have logged in to your account, please click on the “More Information” button displayed to the right of the listing for your ‘Japan Unlimited’ SIM card – You will then need to click […]

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