Due to a recent update, you can now request permanent disconnection of your SIM card directly through your Mobal online account (MyAccount). After logging in to your online account, please click on the “Termination” button shown below – You will then be taken to a new screen where you can submit your termination request. Please […]
Category: Terminating Service
Closing your Mobal Account
If you wish to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to […]
Data issues after switching back to Domestic SIM (iPhone Users)
Domestic SIM Issues If you are using an iPhone handset and you are unable to connect to cellular data after removing our SIM card / reinserting your domestic SIM card, you may be required to manually remove the APN (Access Point Name) profile that was installed for our service. On most iPhone handsets, you can […]