Collection Option When purchasing a ‘Japan Unlimited’ SIM card or a ‘Japan Tourist’ SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from the list of options and […]
Category: Getting Started
Why am I being asked for a Pass code? (3DS)
What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you […]
Choosing the right product for you!
Uploading ID
It is a requirement of Japanese law that we must collect identification documents from users of Japan Unlimited SIM cards. We will be unable to activate your service without this! We make it as easy as possible for you to send us this information and we guarantee that it will be stored securely. The passport […]
Information you will receive via e-mail
We may contact you periodically via email once your order has been placed. However, the first few emails you will receive from us are very important! 1. Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as a […]
Inserting Your SIM Card
If you have purchased a cell phone from Mobal, your SIM card will already be inserted for you. However, if you have purchased a SIM card to use with your own device then your SIM will be attached to the included user guide. When you receive your ‘Multi-Size’ SIM card, you will need to remove […]
Europe Plus – Getting Started
Thank you for purchasing your ‘Europe Plus’ service from Mobal! You are on your way to enjoying fast data, FREE incoming calls and FREE incoming texts in over 100 countries. Keep reading below to find out how to get started… IMPORTANT: Your Europe Plus Service must be activated before use! When you receive your order, […]
Why hasn’t my SIM card been activated / assigned a phone number?
If you haven’t already, you will need to visit https://www.simactivations.com to submit an activation request and choose your required service start date / service duration etc. When we have received your request, we will begin the activation process two business days before the start date you have selected (as activation can take up to two […]
Do you ship internationally?
If you wish to receive your SIM before you travel to Japan, we have a number of options available to you. We have expedited delivery options available to UK & USA addresses. For delivery to other international destinations, packages are sent via international mail and are delivered within 5-10 business days. To view shipping rates, […]
Can I use the Japan Unlimited SIM in any other countries?
Please be advised that a ‘Japan Unlimited’ SIM card will only allow you to connect to the Softbank network within Japan. We can therefore confirm that when you are outside of Japan, you will not be able to use the SIM card for calls, texts or cellular data access.