To view the usage rates for your specific plan, you will be required to login to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section (by clicking on the button at the top of your account) and then click on the “More Information” button […]
Category: General
Getting Started
Lost/Stolen Phones & SIM Cards
Mobal Online Account (MyAccount)
My Mobal Phone Number
Purchasing Additional Items
Reconnection
Returns & Refunds
Terminating Service
Cash Payment Instructions
Cash Payments Please be advised that we are no longer accepting applications for our original ‘Cash Payment’ option as this payment method was discontinued in February 2024. If your account still remains on our original cash payment method and you just need a reminder of how this works however, please refer to the instructions below. […]
Collection Point Orders
Collection Option When purchasing a ‘Japan Voice + Data’ SIM card, ‘Japan Tourist’ SIM card or Voice + Data eSIM you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from […]
Returns Procedure
If you intend to pay for the cost of the return yourself, you can use whichever shipping method you prefer but please be advised that you would not be reimbursed for any shipping charges. *You will be required to pay the return fee directly to the courier and if you attempt to avoid this charge […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]