If you intend to pay for the cost of the return yourself, you can use whatever shipping method you prefer but please be advised that you would not be reimbursed for any shipping charges.
If you would like to avoid this charge however, please ensure that you return the device to the following address via Yamato using one of the methods listed below.
Returns Address:
Mobell Communications Ltd, 8th FL, VORT Kagurazaka I, 34 Tansumachi, Shinjuku-ku, Tokyo 162-0833
The first option would be to call Yamato directly on their toll-free number to ask for the package to be collected from your home or office. You should then be able to arrange a preferred collection date / time for your device.
Contact Number: 0120-17-9625
Opening Hours: 9am – 6pm
A delivery slip will then be provided to you for free but please be advised that if you request additional packaging for your device (such as a box / bag etc), you will be charged extra for these items.
When requesting your delivery slip, please ensure that you choose the “Ask receiver to pay (PostPaid)” option so that you receive the correct type of delivery slip.
Alternatively, you can take the package directly to the ‘Yamato Transport Sales Office’ to arrange the return.
A Yamato representative will then be able to provide you with a delivery slip and you can request additional packaging items while there if required.
When requesting your delivery slip, please ensure that you choose the “Ask receiver to pay (PostPaid)” option so that you receive the correct type of delivery slip.
Additional information regarding the ‘Yamato Transport Sales Office’ can be found here:
The final option would be to take the package directly to a “Seven-Eleven” or a “Family Mart” convenience store.
A delivery slip will be provided to you free of charge but please be advised that packaging materials may not be available.
When requesting your delivery slip, please ensure that you choose the “Ask receiver to pay (PostPaid)” option so that you receive the correct type of delivery slip.