If you have updated your payment method through your Mobal online account (MyAccount) or by calling through to our support team, our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually $1). Please rest assured that this is only […]
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Closing your Mobal Account
If you wish to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to […]
Is My Information Secure
The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Name Changes
Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your […]
Changing Your Email Address / Password
If you are able to login to your Mobal online account (MyAccount), you can change the email address assigned to your account and also your password if required. Please ensure that your contact details remain up to date as we may send you important information (relating to account issues / service updates etc) via email. […]
What currency am I billed in?
All of your charges are processed in our Head Office in the UK and billed in Japanese Yen (JPY). Please note you may be charged a currency conversion fee and/or an international transaction fee – This will depend on the payment method you are using so if you are unsure you will need to check […]
Calling Emergency Services
To call the emergency services while in Japan, please dial as follows: Police: 110 Fire / Ambulance: 119
Forgotten Your Password?
If you have access to the email address you originally provided to us but you have forgotten your password, you can retrieve your login information using the “Forgotten Your Password?” button. If you have changed your email address and no longer remember your log in information, please send an email to support@mobal.com with your Mobal […]
Your Online Account (MyAccount)
What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]