If your Mobal Phone / SIM Card has been lost or stolen, it is very important that we are notified immediately so that we can arrange for your service to be disconnected.

The account holder is liable for all usage charges incurred until we are notified of the loss or theft.

Please DO NOT report your phone lost or stolen via email.

To ensure immediate deactivation you must call: +12127855800

This is also explained within our Terms and Conditions: www.mobal.com/terms

You are liable for all call charges incurred until you notify us of the loss or theft. To request disconnection of the service call +1 212 785 5800 immediately. This emergency service is available 24-hours. Out of normal office hours our answering service will provide instructions.