If you have not already requested for the service to be activated and you have changed your mind about using it, you can take advantage of our Money Back Guarantee!

Simply send an email to returns@mobal.com within seven days of receipt and tell us a brief reason why you wish to return it.

After receiving your request, we will send you an email confirming the next steps to return the unused SIM card for a refund.

Please be advised that shipping charges are non-refundable.

What if the SIM was received over seven days ago?

The Money Back Guarantee covers seven days from receipt so you would no longer be able to return the SIM under this option. This does not affect the 12 month warranty (covering manufacturing defects), so if the SIM was defective we would assist accordingly. If you have any issues, please contact us at: support@mobal.com