If you have updated your payment method through your Mobal online account (MyAccount) or by calling through to our support team, our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). Please rest assured that this is only […]
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Dialing Instructions For Outgoing Calls
IMPORTANT: Click here to view usage rates (Note that calls to premium rate numbers, such as satellite phones, international TV calls, etc., will be charged at ¥1,000 per minute). Calls in Japan To call a number within Japan, simply dial the number direct, including the area code. To call Mobal in Japan you would dial […]
Cellular Data Setup (iPhone)
To use data, simply enable Cellular (Mobile) Data which is found in the “Settings > Cellular” menu as shown in the example. Usually, no other configuration is needed as the Access Point Name (APN) is automatically configured! If you do not have a data connection after enabling Cellular Data, it may be that the settings […]
Can I port my phone number?
Please be advised that the Mobal service does not support Mobile Number Portability (MNP). Therefore, you will not be able to transfer your existing phone number to Mobal. This also means that you will not be able to transfer your Mobal phone number to another provider when you have finished using the service.
Troubleshooting Problems With Outgoing Calls
If you are not connected to a local network, you will not be able to make / receive a phone call. You will need to wait until you are in a location with network coverage / a stronger signal and then retest. Failed phone calls are often the result of a phone number being […]
Receiving Calls – How Contacts Dial Your Number
Your Mobal phone number is printed on the front of your SIM User Guide. It is a Japanese cellphone number so you will notice that it has “81” at the beginning which represents the country code. Contacts in Japan would call you using the local format so they would not dial the “81”, instead just […]
Reducing Cellular Data Usage (Android)
We have included some suggestions below that will help you to reduce your cellular data usage. However, please be advised that these are only generic instructions for an Android handset and the steps may vary depending on your specific cell phone / the version of Android you have installed. Preventing applications from updating automatically: Please […]
What currency am I billed in?
All of your charges are processed in our Head Office in the UK and billed in US Dollars (USD). Please note you may be charged a currency conversion fee and/or an international transaction fee – This will depend on the payment method you are using so if you are unsure you will need to check […]
Money Back Guarantee
If you have not already requested for the service to be activated and you have changed your mind about using it, you can take advantage of our Money Back Guarantee! Simply send an email to returns@mobal.com within seven days of receipt and tell us a brief reason why you wish to return it. After receiving […]
Lost or Stolen SIM/Phone
If your Mobal Phone / SIM Card has been lost or stolen, it is very important that we are notified immediately so that we can arrange for your service to be disconnected. The account holder is liable for all usage charges incurred until we are notified of the loss or theft. Please DO NOT report […]