If you have selected a specific service duration such as the 30, 60 or 90 day option, please be advised that (if you do not request a service extension) your SIM card will be permanently disconnected at the end of your selected service period. After this point, the SIM card cannot be re-used and so […]
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Cellular Data Setup (MiFi)
To use the service you will need to enable “Cellular Data” (also referred to as Mobile Data) and configure the APN (Access Point Name) profile with the settings below: APN: plus.4g Username: plus Password: 4g If required, you can also enter the additional APN profile settings below: MCC: 440 MNC: 20 Authentication type: PAP or […]
Ordering Additional Items
Due to a recent update, you can now purchase additional items directly through your Mobal online account (MyAccount). You can purchase a new phone, a replacement travel adapter set or a SIM card adapter set. After you have logged in to your online account, please click on the “More Information” button to the right of […]
Updating Your Billing Details
Once you have purchased the SIM there are no further charges due so there is no need to update the payment method on your Mobal MyAccount. If you do update the billing information this will not be a problem, but note that our system will automatically perform security checks on the information provided. This will […]
Choosing the right product for you!
Adding Additional Data
Due to a recent update, you can now add additional high speed data to your SIM card directly through your Mobal online account (MyAccount). After you have logged in to your online account, please click on the “More Information” button to the right of the listing for your SIM card as shown below – On […]
Permanent Disconnection
Due to a recent update, you can now request permanent disconnection of your SIM card directly through your Mobal online account (MyAccount). After logging in to your online account, please click on the “Termination” button shown below – You will then be taken to a new screen where you can submit your termination request. Please […]
Uploading ID
It is a requirement of Japanese law that we must collect identification documents from users of Japan Unlimited SIM cards. We will be unable to activate your service without this! We make it as easy as possible for you to send us this information and we guarantee that it will be stored securely. The passport […]
SIM Not Supported (iPhone)
If you receive an “Invalid SIM” or “SIM Not Supported” error message when your Mobal SIM card is inserted in your iPhone then this indicates that your phone is not fully unlocked. The message often also states that the SIM is not supported under the “activation policy” and that it is “not a hardware issue […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]