Why won’t my credit card update work?

When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal online account: MyAccount Once you have logged in to your account, please click on the “More Information” button displayed to the right of the listing for your ‘Japan Unlimited’ SIM card – You will then need to click […]

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Extending Your Service

If you have selected a specific service duration such as the 30, 60 or 90 day option, please be advised that (if you do not request a service extension) your SIM card will be permanently disconnected at the end of your selected service period. After this point, the SIM card cannot be re-used and so […]

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