Collection Option

When purchasing a ‘Japan Unlimited’ SIM card or a ‘Japan Tourist’ SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process.

You will then be asked to choose a specific collection point from the list of options and your preferred collection date.

 

Missed Collection / Changes to Collection Point

If you miss your original collection date (due to arriving at the location outside of the opening hours / due to changes to your flight etc), we can confirm that you can return to the same collection point (or to any of the other collection points that were offered to you during the checkout process) at a later date as your order will be held for up to two weeks from the original collection date.

If you will be collecting the order at a later date, you do not need to notify us and you can view details of the collection points you can choose from (and the opening times for each location) at the following link: www.mobal.com/pick-up-locations

For orders of a ‘Japan Unlimited’ SIM card, you will only be able to collect your order from the locations shown in the “Information On Our Pick-up Locations in Japan for Voice SIMs” section at the link above.

For orders of a ‘Japan Tourist’ SIM card, you will only be able to collect your order from the locations shown in the “Information On Our Pick-up Locations in Japan for Tourist SIMs” section at the link above.

If you plan to collect your order more than two weeks after the original collection date, please send an email to our support team at support@mobal.com specifying the new collection date that you would like to select. Our team will then update your collection date to prevent your order from being cancelled after the two week period.

If you miss your original collection date and you do not wish to return to the collection point at a later date however, please also send an email to our support team at support@mobal.com so that we can arrange for your order to be cancelled.