If your Mobal SIM card has been deactivated due to the payment method being invalid, please login to your Mobal online account (MyAccount) to update your billing information.
When we have received your update, your SIM card will be reactivated within 1-2 business days.
If your Mobal SIM card has been deactivated for any other reason, please contact our customer support team directly and we will be able to assist you with your activation request.
You can contact our customer support team by calling: (+1) 212-785-5800
If you have already confirmed that your billing information is up to date (you can check this through your Mobal online account), you can also contact us via email with your request.
Please send your activation request to: extend@mobal.com
If your request is urgent however, we would recommend calling our customer support team directly to speed up the process.