Activating Your SIM Card

In order to activate your ‘Japan Unlimited’ SIM card, please visit www.simactivations.com and enter your SIM card serial number – You will then be prompted to enter your login details for your Mobal online account (MyAccount). If you have forgotten your login details (or you have not received an email containing login instructions), please visit […]

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Reconnecting your ‘Japan Unlimited’ SIM card

If you originally selected one of our short-term plans (30/60/90 days), please be advised that your SIM card will be permanently disconnected at the end of the service period. Should you wish to use the ‘Japan Unlimited’ service again, you would be required to purchase and activate a new SIM card. However, if you selected […]

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Reconnecting your ‘Europe Plus’ SIM card

Please note if you have not used your SIM recently (within the last 30 days) we are unable to reconnect the service and you will need to purchase a new SIM – You can do this online at: www.mobal.com/europe-sim-card/ If your Mobal ‘Europe Plus’ SIM card has recently been disconnected and you would like to […]

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Reconnecting your ‘Mobal World’ SIM card

If your Mobal SIM card has been deactivated due to the payment method being invalid, please login to your Mobal online account (MyAccount) to update your billing information. When we have received your update, your SIM card will be reactivated within 1-2 business days. If your Mobal SIM card has been deactivated for any other […]

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Why hasn’t my SIM card been activated / assigned a phone number?

If you haven’t already, you will need to visit https://www.simactivations.com to submit an activation request and choose your required service start date / service duration etc. When we have received your request, we will begin the activation process two business days before the start date you have selected (as activation can take up to two […]

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