disconnected – Mobal Support

Updating Your Billing Details

Once you have purchased the SIM there are no further charges due so there is no need to update the payment method on your Mobal MyAccount. If you do update the billing information this will not be a problem, but note that our system will automatically perform security checks on the information provided. This will […]

Updating Your Billing Details

It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]

Reconnecting your ‘Europe Plus’ SIM card

Please note if you have not used your SIM recently (within the last 30 days) we are unable to reconnect the service and you will need to purchase a new SIM – You can do this online at: www.mobal.com/europe-sim-card/ If your Mobal ‘Europe Plus’ SIM card has recently been disconnected and you would like to […]

Reconnecting your ‘Mobal World’ SIM card

If your Mobal SIM card has been deactivated due to the payment method being invalid, please login to your Mobal online account (MyAccount) to update your billing information. When we have received your update, your SIM card will be reactivated within 1-2 business days. If your Mobal SIM card has been deactivated for any other […]

Closing your Mobal Account

If you wish to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to […]