Collection Option When purchasing a ‘Japan Voice + Data’ SIM card, a ‘Japan Tourist’ SIM card or “Voice + Data” eSIM, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point […]
Category: Getting Started
Why am I being asked for a Pass code? (3DS)
3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]
Choosing the right product for you!
Uploading ID
It is a requirement of Japanese law that we must collect identification documents from users of Japan Unlimited SIM cards. We will be unable to activate your service without this! We make it as easy as possible for you to send us this information and we guarantee that it will be stored securely. The passport […]
Information you will receive via e-mail
We may contact you periodically via email once your order has been placed. However, the first few emails you will receive from us are very important! 1. Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as a […]
Inserting Your SIM Card
If you have purchased a cell phone from Mobal, your SIM card will already be inserted for you. However, if you have purchased a SIM card to use with your own device then your SIM will be attached to the included user guide. When you receive your ‘Multi-Size’ SIM card, you will need to remove […]
Do you ship internationally?
If you wish to receive your SIM before you travel to Japan, we have a number of options available to you. We have expedited delivery options available to UK & USA addresses. For delivery to other international destinations, packages are sent via international mail and are delivered within 5-10 business days. To view shipping rates, […]
Can I use the Japan Unlimited SIM in any other countries?
Please be advised that a ‘Japan Unlimited’ SIM card will only allow you to connect to the Softbank network within Japan. We can therefore confirm that when you are outside of Japan, you will not be able to use the SIM card for calls, texts or cellular data access.
About Seibo – Making the world a better place!
It all started with one man’s desire to make calls while traveling… Mobal was the brainchild of Chairman, Tony Smith. As a lifelong international traveler, he was constantly frustrated when trying to keep in touch with family, friends & business contacts on his many trips overseas. On the back of the success of the international […]