If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Category: My Charges
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
I queried your charges with my payment provider & now I can’t use my service!
… – Disputed Charges – When you query a charge with your payment provider, please be advised that it will create a dispute/chargeback. Your payment provider will then contact us via our payment processor and request information / documents to back up the charge that has been queried. Unfortunately, this whole process can take […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why won’t my credit card update work?
When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]
¥100 Authorization Charge
If you have updated your payment method through your Mobal online account (MyAccount) or by calling through to our support team, our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). Please rest assured that this is only […]
What currency am I billed in?
All of your charges are processed in our Head Office in the UK and billed in US Dollars (USD). Please note you may be charged a currency conversion fee and/or an international transaction fee – This will depend on the payment method you are using so if you are unsure you will need to check […]
How am I billed for usage?
Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]
How am I billed for usage?
The billing cycle will depend on the service type you select upon activation as detailed below. Short-Term Use If the SIM card is activated for a set period of 30/60/90 days, you will be billed for the whole service period immediately. Call and text usage will be billed as and when we receive a breakdown […]
Billing Issues While Travelling
On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these are due to a restriction on international charges that are applied by the provider of the payment method being used. Please be advised that charges from Mobal will originate from our head […]