The “Bill Shock Safe” feature: With a Mobal World SIM card, you have the option to set up a monthly usage limit. This optional feature allows you to set your maximum monthly usage limit so that you never spend more than you wish to. If you are concerned about enabling cellular data on your device […]
Category: My Charges
The “Check Balance” Feature
When scrolling through the options on your Mobal cell phone, you may find a section titled “Check Balance” with a balance in dollars. However, this feature should be ignored as it is not directly related to your Mobal service and the charges you have incurred with us. For information on your usage / charges, you […]
$1 Authorization Charge
If you have updated your payment method through your Mobal online account (MyAccount) or by calling through to our support team, our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually $1). Please rest assured that this is only […]
Are there any hidden fees?
We can confirm that there are no hidden charges with the ‘Mobal World’ service. The only costs associated with this product are the initial purchase price, your chosen delivery option and then the fees for your usage (Phone Calls / Text Messages etc) which will be billed on a post-paid basis. With this product you […]
What currency am I billed in?
All of your charges are processed in our Head Office in the UK and billed in Japanese Yen (JPY). Please note you may be charged a currency conversion fee and/or an international transaction fee – This will depend on the payment method you are using so if you are unsure you will need to check […]
How to view my charges
A full breakdown of any charges you have received so far will be posted to your Mobal online account (MyAccount). When you have logged in to your online account, please click on the “Charges” section as shown below: On the next screen, you will see a listing of all charges that have been processed so […]