Email / SMS Notifications There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]
Category: My Charges
Why am I being asked for a Pass code? (3DS)
3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]
Declined Payment – where are my other transactions?
… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked on […]
Refunded Transactions
If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account. If after 10 business days you still can’t see your refund, please contact us and we can tell you the date […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Resolving a Decline
If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]