Why was my I.D. upload rejected?
If your I.D. upload was rejected, please ensure that your I.D. meets the requirements shown below –
- You must upload a valid Japanese Residence Card
- Your I.D. must clearly show your name, address, date of birth and the expiration date
- Your I.D. cannot be blurry, cropped or redacted in anyway as this could affect your application
- The image you upload must not be a photocopy
If there were any issues or if your original upload did not meet these requirements, you can re-upload your I.D. again directly from your Mobal online account (MyAccount).
To access your account, please click on the button below and sign in using your login details –
