I.D. Rejected

Why was my I.D. upload rejected? If your I.D. upload was rejected, please ensure that your I.D. meets the requirements shown below – You must upload a valid Japanese Residence Card Your I.D. must clearly show your name, address, date of birth and the expiration date Your I.D. cannot be blurry, cropped or redacted in […]

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Card Not Working

Pre-Paid cards not accepted? Please note that there may be certain merchants or websites that will not accept pre-paid cards as a payment method. For example, a pre-paid card cannot be used in a petrol station or to make payments for utility bills. Unfortunately, this is out of our control but we do of course […]

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