If you already have a Japanese Bank Account, you may have access to online banking, meaning you can top up your MobalPay account wherever you are! You must have a Japanese bank account to top up your MobalPay balance online – you can’t use an overseas account. If you don’t have a Japanese Bank Account, […]
Category: Top-up
How To Top Up Using Bank Card or Bank Book
If you already have a Japanese Bank Account and have a Cash Card or Bank Book, you can top up your MobalPay Account at ATMs all over Japan, both in banks and in convenience stores such as 7-Eleven, Lawson, Family Mart, etc, for which a small fee is charged. When prompted, you’ll need to enter […]
How To Top Up Using Cash At Bank ATMs
See also: You can use cash to top-up your MobalPay account at ATMs inside banks all over Japan, even if you don’t have a Japanese bank account. You can also top-up using cash at convenience store, which most people find is the most convenient option. There are a couple of things to remember before we […]
Top-Up Limits
What is the top-up limit for my MobalPay card? Please be advised that there is a daily top-up limit, a transaction limit and a total balance limit for your MobalPay service. Daily Top-Up Limit: ¥500,000 per day ¥1,000,000 per month Transaction Limit: ¥500,000 per card Total Balance Limit: ¥500,000 per card
¥385 Deduction
Why was there a ¥385 deduction from my top-up amount? Please be advised that the ¥385 charge is the subscription fee for your MobalPay card. If there are insufficient funds on your card when we attempt to take the payment, the fee will just be deducted as soon as the funds become available. Your subscription […]
Remittance Fees
Do I need to pay a remittance fee for a bank transfer? For most top-up methods, you will be required to pay a remittance fee when transferring funds for a top-up. Please ensure that you pay this fee at the same time as the top-up. If for example you wish to top by ¥5,000 and […]
Preferred Bank For Transfers
Which bank should I use to top-up my card? We can confirm that the majority of ATM’s can be used to make a bank transfer. However, we would recommend using an ATM in a Mizuho bank as they offer the best English language options compared to other banks.
Top-Up Delays
I just paid for a top-up. Why hasn’t my balance been updated? If you recently transferred funds to complete a top-up, please be advised that it can take up to two business days for your account balance to be updated. If your balance hasn’t updated after this time however, please contact your bank to ensure […]