Available Options:
The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan, and how to submit a termination request from your online account.
The options available to you will vary depending on the plan that is currently selected.
Plan Changes
If you originally selected one of our short term plans (such as the 30, 60 or 90 day option), your SIM card will be permanently disconnected at the end of the selected service duration (and so the instructions below will not apply).
If you have selected one of our standard ongoing plans however, you can switch to a different plan by submitting an upgrade or a downgrade request directly from your Mobal online account: MyAccount
Once you have logged in to your account, please click on the “Services” tab located at the top of the screen and then click on the “More Information” button next to your SIM card as shown in the image below.
Plan Upgrades
If you would like to upgrade to a plan with a larger data allowance or reactivate a SIM card that has been suspended, please click on the “Upgrade Plan” button found to the right in the “Plan” section (on the desktop version of the site) or found at the bottom of the “Plan” section (on mobile devices) as shown below.
You can then select the plan that you would like to upgrade to and the date you would like the upgrade to complete. Once you have made your selection, please click on the “Submit” button.
Plan Downgrades
If you would like to downgrade to a plan with a lower data allowance however, please click on the “Downgrade Plan” button found to the right in the “Plan” section (on the desktop version of our site) or found at the bottom of the “Plan” section (on mobile devices).
You can then select the plan that you would like to downgrade to and the date you would like the downgrade to complete.
Please note that the range of plans available to you will vary depending on the plan that is currently selected.
Once you have made your selection, please click on the “Submit” button as shown in the image below.
You cannot downgrade your plan part way through a month and so the earliest plan change date you will be able to select is the 1st of the following month.
Termination Requests
Once you have finished using your ‘Japan Unlimited’ SIM card and you are ready to fully terminate your service, please log in to your Mobal online account to submit a cancellation request.
For additional instructions on how to do this, click here.
If you submit a termination request, your SIM card will be permanently disconnected and so you will not be able to use the SIM card again.
Please also note that if you select a cancellation date that is part way through a calendar month, the full service fee for that month will still apply.