Available Options: The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan, and how to submit a termination request from your online account. The options available to you will vary depending on the plan that is currently selected. Plan Changes If […]
Category: My Plan Options
How To Pay Your Bill By Cash
You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card! Our sister business MobalPay is a prepaid Mastercard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]
Ordering Additional Items
Extra Items: Additional items can be purchased directly from your Mobal online account: www.mobal.com/myaccount You can purchase a new phone, a replacement travel adapter set or a SIM card adapter set. Once you have logged in to your online account, please visit the “Services” section and then click on the “More Information” button next to […]
Adding Extra High Speed Data
Extra Data: If you have exceeded your high speed data allowance and you do not wish to wait for the allowance to reset on the 1st of the following month, you have the option (from your Mobal online account) to increase your allowance for the current month: www.mobal.com/myaccount Once you have logged in to your […]
Permanent Disconnection
Cancellation Requests: When you are ready to terminate your Japan Unlimited service, please login to your Mobal online account to submit a cancellation request and choose a termination date: MyAccount If your service is terminated, your SIM card will be permanently disconnected / your phone number will be lost and so you will not be […]
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]
How am I billed for my plan?
Please be advised that the billing procedure will vary depending on the specific plan that you have selected. For additional information, please refer to the guides below – Short Term Plans If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period […]