How am I billed for my plan?

Please be advised that the billing procedure will vary depending on the specific plan that you have selected.

For additional information, please refer to the guides below –

 

Short Term Plans

If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period (minus any usage charges) as an upfront charge.

Any additional usage charges that you incur (for outbound calls / outbound SMS text messages) will be billed on a post-paid basis to the credit / debit card or Paypal account that is linked to your Mobal SIM card.

 

Long Term Plans

If you select a long term plan however (such as the “Ongoing Voice, Text & Data Plan” for example), please be advised that your SIM card will be placed on a calendar monthly based plan.

If you pick an activation date that is part way through a month, your first charge will be a partial pro-rated fee for service between the start date you have selected and the end of that calendar month. A full monthly service fee would then be processed on the 1st of the following month and this would continue until you request suspension / termination of your service.

Any additional usage charges that you incur (for outbound calls / outbound SMS text messages) will be billed on a post-paid basis (usually on the 1st of each month) to the credit / debit card or Paypal account that is linked to your SIM card. As your usage reports are passed on to us with a delay however, please note that usage charges may be processed 1-2 months after the usage took place.

Note: If your service was activated before August 2018 and has been continuously active since, you may be on a different billing cycle where the monthly fee is paid in arrears around the 20th of each month. This is billed together with any call or text usage that occurred. For example, on 20th December you would be billed to cover the monthly fee and any usage for the month of November.

 

Payment Options

If you have selected a short term plan (or you have selected an ongoing plan and you have not yet paid for one full month of service), all payments must be made using a valid credit / debit card or a PayPal account. Any charges that you incur from Mobal will usually display a reference of “Mobal.com”.