Why am I being asked for a Pass code? (3DS)

3DS Verification ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]

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Declined Payment – where are my other transactions?

… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.  Once you have clicked on the […]

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Refunded Transactions

If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account.  If after 10 business days you still can’t see your refund, please contact us and we can tell you the date […]

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Resolving a Decline

If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]

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Why won’t my credit card update work?

When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal online account: MyAccount Once you have logged in to your account, please click on the “More Information” button displayed to the right of the listing for your ‘Japan Unlimited’ SIM card – You will then need to click […]

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Cash Payment Option

….. If you are making monthly payments for your Japan Unlimited SIM card and you have already paid for one full month of service, you now have the option to switch to our ‘Cash Payment’ system. This would allow you to pay your bill in cash at the following locations: For additional instructions on how […]

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