… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked on […]
Articles Tagged: charges
Setting a Usage Limit
The “Bill Shock Safe” feature: With a Mobal World SIM card, you have the option to set up a monthly usage limit. This optional feature allows you to set your maximum monthly usage limit so that you never spend more than you wish to. If you are concerned about enabling cellular data on your device […]
Is My Information Secure
The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy
Your Online Account (MyAccount)
What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]
Testing a Europe Plus SIM card in the U.S.
We can confirm that your ‘Europe Plus’ SIM card can be tested in the U.S. (as long as it has been activated) if required. However, please be advised that if your SIM card is used in the U.S. for Outbound Calls / Outbound Text Messages / Cellular Data access, you will incur a daily roaming […]
How to view my charges
A full breakdown of any charges you have received so far will be posted to your Mobal online account (MyAccount). When you have logged in to your online account, please click on the “Charges” section as shown below: On the next screen, you will see a listing of all charges that have been processed so […]
Usage Rates
You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]