Declined Payment – where are my other transactions?

… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.    Once you have clicked on […]

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Setting a Usage Limit

The “Bill Shock Safe” feature: With a Mobal World SIM card, you have the option to set up a monthly usage limit. This optional feature allows you to set your maximum monthly usage limit so that you never spend more than you wish to. If you are concerned about enabling cellular data on your device […]

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Is My Information Secure

The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy  

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Testing a Europe Plus SIM card in the U.S.

We can confirm that your ‘Europe Plus’ SIM card can be tested in the U.S. (as long as it has been activated) if required. However, please be advised that if your SIM card is used in the U.S. for Outbound Calls / Outbound Text Messages / Cellular Data access, you will incur a daily roaming […]

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]

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