Reduced Speeds:
If you find that your connection speed has been reduced, this may indicate that you have exceeded the high speed data allowance that’s included with your plan.
For additional instructions on how to track your data usage and confirm if you have exceeded this allowance, please click on the button below:
Once you have exceeded your high speed data allowance, your connection speed will be reduced to a maximum of 384kbps until your plan is reset (and you are assigned a new high speed data allowance) on the 1st of the following month.
If your device is on the 100GB plan and you find that this allowance is not suitable for your requirements, you may wish to consider upgrading to one of the larger plans that we offer.
For additional instructions on how to submit a plan change request, please click on the button below:
However, please be advised that your data allowance cannot be increased part way through a calendar month and so this change will not take effect until the 1st of the following month.
If your have not yet exceeded your allowance but the issue persists, we would recommend that you disconnect all devices from the Wi-Fi network and switch your Wi-Fi device off for 15 minutes to refresh the connection.
Once complete, please switch the Wi-Fi unit back on and connect one device to the Wi-Fi network to retest the connection.
If the issue persists after performing this test, this may indicate that the network coverage / signal strength is poor in your current location or that there is a local network issue. Therefore, you may wish to try testing the device from another location to confirm this.