Reduced Speeds: If you find that your connection speed has been reduced, this may indicate that you have exceeded the high speed data allowance (of 100GB or 130GB depending on the plan you have selected) that’s included with your plan. For additional instructions on how to track your data usage and confirm if you have […]
Category: Troubleshooting
Error Codes
Codes Explained: If you see an error message such as “Code 5”, “Code 6” or “Code 7” and you have only recently received your device, then this may indicate that the activation request for your device has not yet been fully processed. It can take 1-2 business days (from the point of receipt) for the […]