Pre-Paid cards not accepted? Please note that there may be certain merchants or websites that will not accept pre-paid cards as a payment method. For example, a pre-paid card cannot be used in a petrol station or to make payments for utility bills. Unfortunately, this is out of our control but we do of course […]
Category: Troubleshooting
Payment Sent To Wrong Account
What should I do if I have sent the top-up payment to the wrong bank account? The correct bank account details can be found in the “Top-Up” section within your Mobal online account (MyAccount). You can login to your online account by clicking on the button below – If you have sent a payment to […]
Fees While Suspended
Why am I still being charged ¥385 while my card is suspended? The monthly subscription fee for your MobalPay card will be charged at a rate of ¥385 per month. If your service is suspended / your account is frozen for any reason however, please be advised that you will still be charged the ongoing […]