Why is there a transaction I do not recognize? If there is a charge that you are not familiar with, please check your transaction history to see if you are able to recognize the name of the merchant. Here are some examples of unexpected transactions that certain merchants may process – Some merchants such as […]
Category: Troubleshooting
Card Not Working
Pre-Paid cards not accepted? Please note that there may be certain merchants or websites that will not accept pre-paid cards as a payment method. For example, a pre-paid card cannot be used in a petrol station or to make payments for utility bills. Unfortunately, this is out of our control but we do of course […]
Payment Sent To Wrong Account
What should I do if I have sent the top-up payment to the wrong bank account? The correct bank account details can be found in the “Top-Up” section within your Mobal online account (MyAccount). You can login to your online account by clicking on the button below – If you have sent a payment to […]
Fees While Suspended
Why am I still being charged ¥385 while my card is suspended? The monthly subscription fee for your MobalPay card will be charged at a rate of ¥385 per month. If your service is suspended / your account is frozen for any reason however, please be advised that you will still be charged the ongoing […]