Why is there a transaction I do not recognize? If there is a charge that you are not familiar with, please check your transaction history to see if recognize the name of the merchant. If the transaction says “Pending” and the merchant/shop name is not displayed, please wait up to about 1 week from the […]
Category: Troubleshooting
Card Not Working
Pre-Paid cards not accepted? Please note that there may be certain merchants or websites that will not accept pre-paid cards as a payment method. For example, a pre-paid card cannot be used in a petrol station or to make payments for utility bills. Unfortunately, this is out of our control but we do of course […]
Payment Sent To Wrong Account
What should I do if I have sent the top-up payment to the wrong bank account? The correct bank account details can be found in the “Top-Up” section within your Mobal online account (MyAccount). You can log in to MyAccount by clicking the link below: MobalPay MyAccount If you have sent a payment to the […]
Fees While Suspended
Why am I still being charged ¥385 while my card is suspended? The monthly subscription fee for your MobalPay card will be charged at a rate of ¥385 per month. If your service is suspended / your account is frozen for any reason however, please be advised that you will still be charged the ongoing […]