Yes, you can download it from your My Account page. To do so, go to “View Transactions”, then select “Statements” to download your monthly transaction statement.
Category: About your account
Can I order more than one MobalPay card?
No, MobalPay cards are limited to one card per customer. It is not possible to order or register multiple cards under the same name. If an attempt is made to place an additional order, the order may not be processed successfully or may be cancelled. If you already have a MobalPay card and need a […]
Limited Service During Maintenance
To enhance security and improve our services, system maintenance is performed regularly, both on a scheduled and ad-hoc basis. During these maintenance periods, some features of “My Account” may be temporarily unavailable.Examples include: Viewing usage history Suspending / Reactivating card Checking your PIN code Viewing your balance Additionally, if you top up your card via […]
How to Confirm/View Your PIN Online?
Begin by logging into your MobalPay MyAccount. Once logged in, navigate to the ‘View PIN’ menu at the bottom of the screen. MyAccount On the ‘View Your PIN’ screen, click on ‘Show PIN’ to see your PIN. Your PIN will appear on the screen. For account security, please be careful not to allow other people […]
Can’t Log-In to MyAccount?
What kind of error messages might you see? Invalid email address or password. 4 attempts remaining. If you see this error message, it means you entered an incorrect email address or password. You can reset your password here. If you entered all the correct information, you might have skipped the one-time passcode page or closed […]
Can my unused balance be returned?
Can the remaining balance from my MobalPay card be returned to me? Any money you have added to your MobalPay balance cannot be returned to you. If you want to cancel your service, we advise that you spend any remaining balance before doing so. If you do not wish to use all of your remaining […]
Canceling a Transaction
I’ve used my card but would like to cancel a transaction. How do I do this? To cancel a transaction, you will be required to contact the merchant directly as we would not be able to assist you with this. Once the merchant has confirmed the transaction has been canceled / refunded, the balance on […]
How long do refunds take?
How long does it take to receive a refund after I cancel a transaction? This will depend on the merchant, so if you are not sure how long the refund will take to process, you’re best to query this directly with the merchant. Once we have received confirmation from the merchant that the transaction has […]
Terminating Your Service
How do I terminate my MobalPay card? If you want to terminate your card permanently, please visit MyAccount and terminate the card by following the below steps. 1. Report Lost or Stolen > Freeze Card 2. Visit Report Lost or Stolen again >Permanently Cancel Card > Choose cancel reason and click “Cancel Service” You can […]
Reactivating a Terminated Card
Can I use a card that has been terminated / expired again? Our apologies but if a MobalPay card has already been terminated or it has expired, you will not be able to re-use the same card. If you require assistance with ordering a new card, please send an email to our team at support@mobalpay.com […]