Begin by logging into your MobalPay MyAccount. Once logged in, navigate to the ‘View PIN’ menu at the bottom of the screen. MyAccount On the ‘View Your PIN’ screen, click on ‘Show PIN’ to see your PIN. Your PIN will appear on the screen. For account security, please be careful not to allow other people […]
Category: About your account
Can’t Log-In to MyAccount?
What kind of error messages might you see? Invalid email address or password. 4 attempts remaining. If you see this error message, it means you entered an incorrect email address or password. You can reset your password here. If you entered all the correct information, you might have skipped the one-time passcode page or closed […]
Can my unused balance be returned?
Can the remaining balance from my MobalPay card be returned to me?A Any money you have added to your MobalPay balance cannot be returned to you. If you want to cancel your service, we advise that you spend any remaining balance before doing so. If you do not wish to use all of your remaining […]
Canceling a Transaction
I’ve used my card but would like to cancel a transaction. How do I do this? To cancel a transaction, you will be required to contact the merchant directly as we would not be able to assist you with this. Once the merchant has confirmed the transaction has been canceled / refunded, the balance on […]
How long do refunds take?
How long does it take to receive a refund after I cancel a transaction? This will depend on the merchant, so if you are not sure how long the refund will take to process, you’re best to query this directly with the merchant. Once we have received confirmation from the merchant that the transaction has […]
Terminating Your Service
How do I terminate my MobalPay card? If you want to terminate your card permanently, please visit MyAccount and terminate the card by following the below steps. 1. Report Lost or Stolen > Freeze Card 2. Visit Report Lost or Stolen again >Permanently Cancel Card > Choose cancel reason and click “Cancel Service” You can […]
Reactivating a Terminated Card
Can I use a card that has been terminated / expired again? Our apologies but if a MobalPay card has already been terminated or it has expired, you will not be able to re-use the same card. If you require assistance with ordering a new card, please send an email to our team at support@mobalpay.com […]
Canceled Order Refunds
Why can’t I see the refund for an order that was canceled? If you have canceled an order that was placed using your MobalPay card but you are unable to see the refund, please contact the merchant that was used to ensure that the refund was processed successfully. As soon as we have received the […]
Updating Your Details
How do I make changes to my personal information? If you need to make any changes to your billing address, your email address or your password, please login to your MobalPay online account (MyAccount) by clicking on the button below. Once you have logged in to your online account, please visit the “My Details” section […]
Accessing Your Account
How can I login to MyAccount? Once you have successfully placed an order, you will receive an email from us containing information on how to set up your account and create a password. If you haven’t received an email, please visit the MyAccount login page, then click on the “New Customer” button. You should then […]