Your MobalPay card can be used for transactions in overseas currencies (e.g. USD, GBP), however a 4% international transaction fee will be applied to each transaction made in a currency that is not Japanese Yen (JPY). For payments you make in JPY, there are no transaction fees. Will these additional fees be applied when using […]
Category: About your account
Pending Transactions
What is a Pending transaction? Pending transactions are those where the merchant hasn’t provided us with all the transaction details yet. Another possibility is that they have taken a payment reservation (see below). In most cases, we aren’t provided with the merchant’s name, so we can’t provide you with any more details than we show […]
Checking Your Balance
Your MobalPay online account (MyAccount) will allow you to keep track of your remaining balance. To access your online account, please click on the button below and then login using your credentials: You will then be able to view a record of your remaining balance so that you can top-up your card if required. […]
Lost or Stolen Cards
What should I do if my card has been lost or stolen? If your MobalPay card has been lost or stolen, please login to your online account (MyAccount) to submit a suspension request by clicking on the button below: My Account Once you have logged in to your account, you can then visit the “Freeze […]