Account Closure:
If your service has been terminated and you would like to close your Mobal Account, simply send an email to: support@mobal.com
Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to be closed and you will receive a confirmation via email.
If you only wish to suspend your service / terminate a specific SIM card (and allow your Mobal account to remain open) however, please refer to the links below.
For instructions on how to submit a suspension request, please visit: Suspension Guide
For instructions on how to submit a termination request, please visit: Cancellation Guide
I purchased a phone from you – Do you offer a buy-back option?
Please be advised that all of the phones that we sell are brand new (we do not use second hand or reconditioned phones) and so we do not offer this as an option.
As the phone was a purchase, you are welcome to sell, donate or recycle your device. However, please note that the SIM card is non-transferable (another user cannot create a Mobal account using your SIM card) and so you should destroy / dispose of the SIM card (once you have terminated the service) if you have no intention of using it again.