Collection Option When purchasing a SIM card, you can choose to collect your order from one of our collection points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific collection point from the list of options and your preferred collection date. Changes to Collection Point […]
Category: Getting Started
Getting Started
…Thank you for purchasing a Mobal SIM card! We have included some useful guides below which should help you to get started: .. – Your Account – After placing a new order, an online account (called “MyAccount”) will be created for you and this will provide you with access to a variety of features. For […]
Why am I being asked for a Pass code? (3DS)
3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]
Activating Your SIM Card
Activation Requests: To activate your Mobal SIM card, you will firstly be required to login to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section and then click on the “Activate SIM” button next to the relevant SIM card as shown in the […]
Uploading your I.D.
I.D. Requirements: Please be advised that due to government restrictions, we are required to collect identification documents from all users of this service. This requirement is due to Japanese law and so unfortunately we are unable to make any exceptions but we can confirm that any information you provide will be stored securely. Delivery Option […]
Information you will receive via e-mail
Once your order has been placed, we may contact you periodically via email with additional updates. However, the first few emails that you will receive are very important! Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as […]
Inserting Your SIM Card
SIM Card Sizes: Your Mobal SIM card will be provided to you as a ‘Multi-Size’ SIM which means that you will be able to turn the SIM card into a Standard, Micro or Nano size SIM card (based on what you require for your handset). Depending on the product you have purchased, you will receive […]
Shipping Options
Delivery Option: If you would like to receive your SIM card prior to your arrival in Japan, you would be required to select the “Free Shipping” option during the checkout process. We offer a variety of shipping options with arrival times varying from 2-5 business days to 15-30 business days (the arrival times will vary […]
Can I use the SIM in any other countries?
Roaming Capabilities: Please be advised that this SIM card will only allow you to connect to the Softbank network within Japan. When you are outside of Japan, you will not be able to use the SIM card for calls, texts or cellular data access.