If you have access to the email address that you originally provided to us but you have forgotten your password (or you did not receive an email containing login instructions for your online account), you can retrieve your login information by using the “Forgotten Your Password?” button. Firstly, please go to the Mobal website www.mobal.com […]
Articles Tagged: myaccount
How am I billed for usage?
Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]
Information you will receive via e-mail
We may contact you periodically via email once your order has been placed. However, the first few emails you will receive from us are very important! 1. Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as a […]
Name Changes
Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your […]
Changing Your Email Address / Password
If you are able to login to your Mobal online account (MyAccount), you can change the email address assigned to your account and also your password if required. Please ensure that your contact details remain up to date as we may send you important information (relating to account issues / service updates etc) via email. […]
Forgotten Your Password?
If you have access to the email address you originally provided to us but you have forgotten your password, you can retrieve your login information using the “Forgotten Your Password?” button. If you have changed your email address and no longer remember your log in information, please send an email to support@mobal.com with your Mobal […]
Your Online Account (MyAccount)
What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]
How to view my charges
A full breakdown of any charges you have received so far will be posted to your Mobal online account (MyAccount). When you have logged in to your online account, please click on the “Charges” section as shown below: On the next screen, you will see a listing of all charges that have been processed so […]
Usage Rates
You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]