If you have selected a specific service duration such as the 30, 60 or 90 day option, please be advised that (if you do not request a service extension) your SIM card will be permanently disconnected at the end of your selected service period. After this point, the SIM card cannot be re-used and so […]
Category: My Plan Options
Ordering Additional Items
Due to a recent update, you can now purchase additional items directly through your Mobal online account (MyAccount). You can purchase a new phone, a replacement travel adapter set or a SIM card adapter set. After you have logged in to your online account, please click on the “More Information” button to the right of […]
Choosing the right product for you!
Adding Additional Data
Due to a recent update, you can now add additional high speed data to your SIM card directly through your Mobal online account (MyAccount). After you have logged in to your online account, please click on the “More Information” button to the right of the listing for your SIM card as shown below – On […]
Permanent Disconnection
Due to a recent update, you can now request permanent disconnection of your SIM card directly through your Mobal online account (MyAccount). After logging in to your online account, please click on the “Termination” button shown below – You will then be taken to a new screen where you can submit your termination request. Please […]
How am I billed for usage?
The billing cycle will depend on the service type you select upon activation as detailed below. Short-Term Use If the SIM card is activated for a set period of 30/60/90 days, you will be billed for the whole service period immediately. Call and text usage will be billed as and when we receive a breakdown […]