If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]
Category: My Billing Details
I queried your charges with my payment provider & now I can’t use my service!
… – Disputed Charges – When you query a charge with your payment provider, please be advised that it will create a dispute/chargeback. Your payment provider will then contact us via our payment processor and request information / documents to back up the charge that has been queried. Unfortunately, this whole process can take […]
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Why won’t my credit card update work?
When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]
Updating Your Billing Details
Once you have purchased the SIM there are no further charges due so there is no need to update the payment method on your Mobal MyAccount. If you do update the billing information this will not be a problem, but note that our system will automatically perform security checks on the information provided. This will […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Is My Information Secure
The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Name Changes
Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your […]